Policies

Terms of Service

Please Ensure You Have Read  and Agree Prior To Booking an  Appointment 

Appointments:  All clients are encouraged to pre-book future appointments as Furkidz grooming is often booked out weeks  in advance and sometimes months in the busy periods. remaining  on a regular schedule of 4-8 weeks  for your pet’s comfort is always encouraged by Furkidz Grooming .
If your pet has not visited furkidz grooming for more than 9 weeks you Will be charged at a higher rate. Clients on a regular schedule will always be  prioritised here at furkidz grooming.

Cancellations: I understand that situations may arise from time to time that require you to cancel/reschedule. If you must reschedule an appointment due to a non-emergency, we require at least 24 hours’ notice , a last minute cancellation means a missed chance for someone else’s pet to be groomed and more importantly lost revenue for us. To avoid missed appointment fees, please contact Furkidz Grooming as soon as you’re aware of a scheduling conflict. Appointments cancelled or rescheduled in less than 24 hours prior to the set date and time will be charged a flat fee of $30 If your appointment spot can not be filled.  Failure to remit payment within 48 hours of a missed appointment or multiple cancellations may result in refusal of services, or a non refundable deposit of  50% of normally booked service must be made prior to any future bookings. if More than 2 consecutive  cancellation accrue. all future pre booked appointments will be automatically cancelled.

No Shows: Failure to Not show  to a booked appointment without contact will result in  a percentage of your pets booked service fee.
1st time- 50% of service booked fee / 2nd time- 75% of service booked fee. / 3rd time - 100% of service booked fee./ 4th time- Refusal of service 

This will be  invoiced to you via email, and needs to be paid before your next booked service. If payment is not paid all future pre booked appointments will be cancelled until rectified. 

Late to appointment:  Should you be running late to your appointment, please call the salon. To ensure everyone has a fantastic visit at Furkidz Grooming, I may cancel your appointment should you be more than 15 minutes late without contact. Cancellation fee will apply ($30)

Public Holidays:  Furkidz grooming is closed on most Public holidays and weekends, however Should you need an appointment  that falls on a public Holiday there is a 25% surcharge applied to your end of service price. 

Text Message Reminder:  you will be sent a text message 48 hours prior to your appointment from the booking website- you will need to reply YES to confirm your spot, If No reply has been made by the end of business day (4pm) your appointment spot will automatically be cancelled and offered  to someone else. This is a courtesy service I offer as it is not my job to constantly remind clients of their booked appointments
please ensure you check your appointment time as I may move it forward or backward by 30 mins - however earlier drop offs are available free of charge,

Upon entry: All dogs MUST  always be leashed, Strictly No Leash No entry. I do ask that only the dogs that have a  booked service are  to come onto the property. No visiting pets are allowed within the salon. This is  for the safety of You, your pets and other pets/ Clients  visiting the Grooming room. They  must be up to date with vaccinations.  I may ask to see a current vaccination certificate or call your vet to confirm.(please bring vaccination  record card with you on your first visit  )

All dogs are to be  free of fleas before entry .

Fleas: If fleas are found on your pet, you will be notified straight away and there will be an additional minimum cost of $25 to cover flea shampoo, extra time, salon clean-up, and treatment of the salon to ensure My Grooming Room stays safe for all pets..
( I do stock capstar tablets - $7.50 each ) 

Matted Coats : I strongly believe in humanity over vanity. I will not compromise your dog’s health or comfort and may opt for a comfort cut over a style cut should I deem necessary. I will always discuss this before beginning any service. Removing a matted coat can expose pre-existing conditions, as well as cause nicks, irritations or abrasions to the skin.  Matted coats will be clipped off short,( 3mm blade or shorter)  I do not de-matt as it is too painful for your pet. I do charge an additional minimum cost of $10.00 for matted coats or if additional equipment is needed to complete the job. 

Medical history: You are required to inform staff of any medical, physical, behavioural, allergies or pre-existing conditions.

Accidents : Although accidents are rare, there is a risk when dealing with pets. Grooming equipment is sharp, and although I use extreme care in all situations, possible problems could occur including nicks, scratches, etc.  In most cases this can happen when a pet is wriggling around.  All incidents will be communicated to the owner. Should an injury occur from the dog being matted, elderly, aggressive, a difficult temperament, or from a pre-existing condition, the veterinary bill will be the sole responsibility of the owner. I will make every attempt to contact the owner before taking the dog for veterinary treatment.

Behaviour : Pets that require muzzling, bite, or attempt to bite will be charged at a higher rate. Pets showing any aggression or acute nervousness take much longer to groom, due to the risks of injury to myself and the pet. If I am unable to complete a groom due to challenging behaviour, you will still be charged the full amount. I reserve the right to refuse to groom a pet with behaviour issues that present a risk of injury to itself or myself.

Staying to watch : I do not allow owners to stay during the grooming process as pets may get excited and start wriggling on the table. In order to complete my job I need 100%  of your pets' attention. There may be circumstances where I may ask you to assist me, however unless advised otherwise please give me space to work with your pet to ensure safety. 

On completion: Owners will be notified by Text message/ phone call when their pet is ready for pickup. The first hour  is free, However any time after that will be charged at $5 per ½  hour if you're late.( unless pre arranged)

Early drop-offs before 8am and Late pick -up after 4.30pm  are No longer available, If you are  later than this you will be changed a late fee

If you return to pick up your Furkidz prior to my Text message. I do ask that you wait in your car and do not enter the salon until I have completed your dog's groom. - this may distract your dog and I may not be able to finish the Groom.

Your satisfaction is important. If you are unhappy for any reason, I will be happy to make any adjustments when you pick-up your pet from their appointment.  Once they leave, I will only accept return visits for 24 hours after your appointment.  Any adjustments after will be charged a grooming fee. Furkidz Grooming may take photos of your pet during their stay at the salon for advertising, education and social media. Please inform me if you wish this not to happen
All Payments must be paid for before collection of your pet 

Forms of payment type available are 

Cash  - That good old fashion way. Cash Is King 

Pay ID -in salon prior to leaving -using my mobile number - 0401876407 ( receipt must be sent to my mobile for Reference if using this payment type 

Eftpos Card Payment is available - with a minimum  surcharge of 1.9 % on every  transaction

Strictly No more prepay payment anymore as there may be additional charges added to your pet's groom. E.g. extra time spent working on your pets groom for behaviour / extra services needed ( ear plucking or nail filing ) matted coats/ flea sighted etc.
Please be aware that this waiver is ongoing and will apply to all future services

By placing and accepting your booking you are agreeing to abide by the terms and conditions as set out above, and by placing and accepting your booking this will act as your consent even without your signature. 

Thank you for choosing me to groom your pet!